Nearly every lost rebate ROMA has seen came down to order: the equipment went in first and the rules were read afterwards. This is the order that works.
Step 1: Confirm eligibility before buying
- Is the program open, and will your install date fall inside it? Dual fuel only covers installs on or after October 15, 2026.
- What are you replacing, and how old is it? Dual fuel needs a gas furnace at least 15 years old.
- Is it your primary residence, with a FortisBC account in the owner’s name (or a signed consent form)?
- Could your household be income-qualified? Check the income table; the amounts roughly double.
Step 2: Pre-approval, if required
The CleanBC Energy Savings Program requires an eligibility code before any work starts. FortisBC recommends pre-qualification for its income-qualified rebates.
Step 3: Choose a qualifying contractor
Most heat pump and dual fuel rebates need a member of the Home Performance Contractor Network (HPCN) who is listed for that specific rebate at installation. Anything involving gas also needs a Technical Safety BC licensed gas contractor. Both checks take a couple of minutes, and skipping them is the most common reason claims are refused.
Step 4: Install, permit and commission
- Equipment must be on the program’s qualifying list; for dual fuel, one AHRI reference covers outdoor unit, indoor unit and furnace.
- The system must be sized to the program’s rules.
- Gas work needs a TSBC permit.
- For dual fuel, commissioning and photos of the old and new systems go into DSMAlly on site.
Step 5: Apply and track the payment
The homeowner applies, not the contractor. Most FortisBC rebates must be submitted within six months of the paid invoice, and FortisBC quotes up to 90 days to process. Keep copies of everything.
Document checklist
- Paid, itemized invoice with make, model and serial numbers and the installer’s company and licence.
- AHRI certificate or reference number.
- Photos of the old equipment’s rating plate and of the new installation.
- Gas permit number and the commissioning sheet.
- Your FortisBC account number.
- Any pre-approval or eligibility code.
- Income-qualified: CRA Notices of Assessment for every adult.
Five ways homeowners lose a rebate
- Buying first and checking eligibility later.
- Hiring an installer who isn’t HPCN-listed for that rebate.
- Letting the old furnace go before it’s photographed.
- Installing an unlisted model or the wrong switchover setting.
- Missing the six-month application window.
How ROMA helps with the rebate application
ROMA has replaced gas furnaces, boilers and water heaters in Greater Vancouver homes since 1999, from Vancouver Specials with basement suites to heritage houses on radiators. When you call about the rebate application, a licensed technician starts with the facts that decide eligibility: the age on the rating plate, what fuel heats the house, whether it’s your primary home, and whether the household may be income-qualified.
You get a plain answer about which rebate fits and what it should pay, and a free, flat-rate estimate on qualifying equipment if you want one. Where a program needs an HPCN-listed contractor, we show you how to check any installer on the HPCN directory before you book. Phone (604) 704-0300 or email info@romaheating.ca.